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Customer Support


Context Help

If you get lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is present on each and every page. A context menu will show up. It comprises in-depth info about all the actions that you can perform on that particular page. Each pop-up window opens on the very same page so that you can quickly get back to your work.

Video Tutorials

We have an extensive selection of instructional video clips illustrating how to work with our Control Panel. They're shot for those of you who want to see how things are being done instead of only reading articles. In this way, anyone can quickly find their way around our Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you searching for, have a glance at our comprehensive Frequently Asked Questions database, which comprises questions asked by real persons and provides real solutions. We frequently update our FAQ section with new entries so as to cover all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you searching for in the FAQ database either, you can get in touch with our excellent team of customer service technicians available 24/7 and eager to help you with any query. Each trouble ticket you open will be responded to within 60 minutes (the average response time being just twenty mins), so you will not have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com